{"id":1469,"date":"2026-02-28T13:05:34","date_gmt":"2026-02-28T13:05:34","guid":{"rendered":"https:\/\/avendis.yourdevelopmentlink.com\/tk-uc-platform\/"},"modified":"2026-03-13T14:20:53","modified_gmt":"2026-03-13T14:20:53","slug":"tk-uc-platform","status":"publish","type":"page","link":"https:\/\/avendis.yourdevelopmentlink.com\/en\/services-solutions\/infrastructure-platform\/tk-uc-platform\/","title":{"rendered":"TK\/UC Platform"},"content":{"rendered":"
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TK\/UC<\/h1>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\n\n\r\n\r\n
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Outdated on-premises telephony is expensive, often insecure, and creates unnecessary dependencies.<\/span><\/h2>\r\n
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Furthermore, seamless integration with Microsoft Teams is often lacking \u2013 communication runs in silos, employees resort to private messaging apps, and thus risk data protection and compliance violations.<\/p>\n

Operationally, this costs time and quality: call content doesn’t end up in the CRM, calls are forwarded multiple times \u2013 and without an overview of availability and call history, managing service quality remains difficult.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\n\n\r\n\r\n

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When telephony becomes a risk<\/span><\/h2>\r\n
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Outdated on-premises telephony is expensive, often insecure, and creates unnecessary dependencies. Without seamless Teams integration, communication silos emerge \u2013 employees resort to private messaging apps and risk data privacy and compliance violations.<\/p>\n

In practice, this impacts quality: call content doesn’t end up in the CRM, calls get transferred \u2013 and without transparency regarding availability and call history, service quality remains difficult to manage.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\n\n\r\n

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What we do?<\/h2>\r\n <\/div>\r\n

We plan, implement, and operate secure telephony \u2013 at the customer’s site, in our data center, or in the European manufacturer’s cloud. We support you from process design to stable operation.<\/p>\n<\/div>\r\n <\/div>\r\n

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Detailed scope of services provided<\/span><\/h2>\r\n
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Infrastructure<\/div>\r\n
Cloud, hosted, on-premises, or hybrid \u2013 incl. Teams telephony: fail-safe, GDPR-compliant, protected against PBX hacking and toll fraud, scalable for new locations.
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Process Integration<\/div>\r\n
Telephony as a workflow component: integration with CRM and ITSM, structured routing \u2013 IVR, queues, and skill-based \u2013 as well as reporting on availability, SLAs, and utilization. Less shadow IT.<\/div>\r\n <\/div>\r\n
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AI & Automation<\/div>\r\n
Transcripts, summaries, as well as voicebots and IVR \u2013 less follow-up work, faster service.<\/div>\r\n <\/div>\r\n
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Support<\/div>\r\n
Dedicated contacts, proactive monitoring, rapid resolution, as well as training and performance tracking \u2013 without hotline frustration.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\n\n\r\n\r\n
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What makes our TK\/UC so special?<\/h2>\r\n
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Communication that fits your business \u2013 not the other way around.<\/p>\n

We operate your communication platform regardless of location \u2013 wherever it makes strategic sense: on-premises, in your own data center, or in the EU cloud. We don’t think in terms of features, but in terms of processes: We optimize customer contact end-to-end \u2013 not just branch offices. Sovereignty is standard: EU data protection and technical autonomy are included by default. And because it doesn’t end with the project, we support you from rollout to ongoing operation \u2013 as a reliable partner at your side.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\n\n

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