{"id":1620,"date":"2026-02-28T14:53:21","date_gmt":"2026-02-28T14:53:21","guid":{"rendered":"https:\/\/avendis.yourdevelopmentlink.com\/services-solutions\/workplace\/tk-uc-workplace\/"},"modified":"2026-03-13T14:02:10","modified_gmt":"2026-03-13T14:02:10","slug":"tk-uc-workplace","status":"publish","type":"page","link":"https:\/\/avendis.yourdevelopmentlink.com\/en\/services-solutions\/workplace\/tk-uc-workplace\/","title":{"rendered":"TK\/UC Workplace"},"content":{"rendered":"
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TK\/UC
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Modern workplaces are hybrid and communication-driven<\/span><\/h2>\r\n
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However, in many companies, too many channels, tools, and devices are clashing with historically grown structures \u2013 resulting in media breaks, high costs, and scattered information. Responsibilities remain unclear, accessibility is difficult to manage, and shadow IT emerges because existing solutions are too complex or inflexible.<\/p>\n

At the same time, the demands on collaboration, transparency, and security are increasing. Communication must function reliably everywhere \u2013 GDPR-compliant, stable, and user-friendly. Traditional telephony and UC systems often no longer deliver this.
\nThe result: inefficient processes, information loss, and low user acceptance \u2013 not a sustainable foundation for the digital workplace.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\n\n

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Key challenges and how we solve them<\/span><\/h2>\r\n
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Tool Sprawl & Information Loss<\/div>\r\n
Combine telephony, chat, and presence in a single interface \u2013 with clear roles.<\/div>\r\n <\/div>\r\n
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Shadow IT & Unclear Availability<\/div>\r\n
Intuitive, GDPR-compliant platform instead of WhatsApp & Co.<\/div>\r\n <\/div>\r\n
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Media Discontinuities & Slow Processes<\/div>\r\n
Shared work environment with status, history, group functions, and automation.
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Insufficient Team Transparency<\/div>\r\n
Real-time presence, dashboards, utilization, and routing rules.<\/div>\r\n <\/div>\r\n
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Overloaded Service Communication<\/div>\r\n
Smart routing (IVR\/skills\/priorities), supervisor functions, and evaluations.<\/div>\r\n <\/div>\r\n
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Low Acceptance & Lengthy Onboarding<\/div>\r\n
Role-based profiles, templates, and guided introduction.
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Security & Compliance Risks<\/div>\r\n
EU hosting, VoIP security, governance, and auditable documentation.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\n\n\r\n
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What we do?<\/h2>\r\n <\/div>\r\n

We create modern, secure communication workspaces that enable employees to collaborate easily and transparently, anywhere and on any device.<\/p>\n

Our focus is on a unified workplace for telephony, chat, presence, video, and collaboration \u2013 complemented by role-based profiles, team functions, and flexible work models for desk sharing, home office, and mobile working. This includes contact center routing with queue management and load transparency \u2013 GDPR-compliant and without external messengers.<\/p>\n

The result: less friction, less workload for teams, and more efficient processes.<\/p>\n<\/div>\r\n <\/div>\r\n

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Detailed scope of services<\/span><\/h2>\r\n
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Communication & Collaboration:<\/div>\r\n
One interface for telephony, chat, presence, and video \u2013 with role-based profiles, team dashboards, and usage on PC, mobile, browser, as well as desk phone\/DECT\/WLAN.<\/div>\r\n <\/div>\r\n
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Contact Center & Service:<\/div>\r\n
Skill routing, queues, IVR\/hotlines, and front office \u2013 supplemented by supervisor functions and analyses of utilization, availability, and performance. Seamless handovers.<\/div>\r\n <\/div>\r\n
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Integration & Automation:<\/div>\r\n
Connection to CRM\/ERP\/ITSM, workflows for post-processing\/escalations, and a consistent communication history per process \u2013 for clear responsibilities and less shadow IT.
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Security & Governance:<\/div>\r\n
GDPR-compliant cloud communication with VoIP security, authorization concepts, governance rules, and auditable documentation.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n\n\n\r\n\r\n
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What makes our TK\/UC so special?<\/h2>\r\n
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Our solution is designed holistically from the ground up: communication isn’t introduced as an isolated tool, but rather integrated into existing roles, processes, and workflows. The interface is intuitively designed \u2013 training efforts are minimal, and user acceptance is high. Fewer tools, fewer media breaks, less shadow IT: the environment becomes clearer and more manageable.<\/p>\n

In everyday use, the solution proves its worth where it counts \u2013 reliably in the office, in home offices, and on mobile devices. Its functionality ranges from structured analysis and intelligent routing to complete contact center design. Thanks to templates, cloud deployment, and structured handoffs, the solution is quickly ready for use. And because security is not a compromise: EU hosting, GDPR compliance, and clear governance are integrated from the outset.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\n\n

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