What new requirements and challenges arise for lifecycle management?
The modern workplace is no longer a static IT product, but a continuous process – and should be consistently understood as a lifecycle. Companies today must deploy workplaces quickly, operate them securely, adapt them flexibly, and ultimately decommission them in compliance with regulations. Without structured workplace lifecycle management, media breaks, unnecessary manual effort, and increased operating costs arise.
Without an end-to-end approach, individual steps are optimized in isolation – at the expense of efficiency, transparency, and security.
Key challenges and
how we solve them
User and device classes
Unclear user and device classes
How we help
In asset management, we create clear structures and unambiguous assignments of devices, user groups, and roles.
Onboarding/Offboarding
Slow onboarding/offboarding
How we help
Onboarding and offboarding are handled via the ServiceNow portal and can be partially or fully automated, including defined approvals.
Procurement
Time-consuming, inconsistent procurement
How we help
Procurement and approvals are handled in a structured way via shopping cart orders—traceable and standardized.
New workstations
Delayed provisioning of new workstations
How we help
Standards such as Windows Autopilot and automated software deployment enable fast, standardized delivery. Our nationwide field service team handles on-site activities when required.
Delivery status and rollouts
Lack of transparency regarding delivery status and rollouts
How we help
Status and progress can be viewed at any time in the ITSM portal.
Support costs
High support effort due to lack of user training
How we help
Self-service with AI support, a knowledge base, and standard documents—optionally complemented by on-site training.
IMAC and repair
Uncoordinated IMAC and repair processes
How we help
IMAC and repairs are managed as standard service requests via the portal—using asset data from the CMDB.
Security risks
Security risks due to incomplete decommissioning
How we help
Remote wipe, tool-assisted data deletion, and, if required, certified disposal ensure a compliant, secure conclusion.
What do we do?
We support the entire workplace lifecycle – structured, transparent and from a single source: from device selection to ordering via the portal to compliant disposal or remarketing.
Detailed scope of services
of the services
- Profiling & Standards: Definition of user and device classes as well as standardized workplace profiles as a basis for efficiency and scalability.
- Procurement: Coordinated, needs-based procurement of hardware, accessories, and virtual resources.
- User Environment Provisioning: Provisioning and pre-configuration of systems, software, and access rights according to defined standards.
- Rollout & Delivery: National and international delivery – including organization, setup, connection, and commissioning on-site.
- Operation & Support: Self-service with a knowledge base, service desk support, and optional user training. IMACs, repairs, and assistance with installations, relocations, and changes during operation.
- Decommissioning: Orderly decommissioning including secure data erasure – e.g., via remote wipe – documentation, and, depending on requirements, disposal or remarketing.
What makes our lifecycle management so special?
- End-to-end responsibility across all lifecycle phases
- 24/7 service including VIP support
- Automated, ITSM-integrated asset management for complete transparency
- Clear standards – with the necessary flexibility for your environment
- High process reliability and traceable documentation
- Noticeable relief for your IT department through predictable, reproducible processes
- Focus on user satisfaction, operational reliability, and regulatory compliance
- Remarketing options to strengthen sustainability
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