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Application Management (Standard Software)

Companies operate many business-critical applications.

Without structured application management, there is often a lack of overview of usage, versions, dependencies, and responsibilities. If updates, patches, and interfaces are implemented in an uncoordinated manner, operational risks increase, outages last longer, and processes become inefficient – ​​especially in cloud and multi-system environments.

Application Management: typical problems – concisely solved

Complex landscapes
Transparency regarding dependencies, central overview, clear ownership.
Inconsistent operations
Standardized processes, coordinated updates/patches, SLA-oriented support
Reactive incident management
Proactive monitoring, clear escalations, faster recovery.
Unclear responsibilities
Defined roles and responsibilities per application.
Lifecycle risks
Versions/EOL monitored, updates planned early, stability ensured.

What we do

We support the operation, management, and optimization of applications throughout their entire lifecycle – from implementation and configuration through monitoring, support, and updates to decommissioning. This ensures stable and high-performing applications, clear responsibilities, and coordinated implementation of changes.

Detailed scope of services

Operations & Support
1st–3rd level support, incident/problem (SIAM), patches/updates, availability & performance monitoring.
Licenses & Lifecycle
License provisioning & reporting, release/configuration management, update/migration planning, end-of-life management, documentation of versions & interfaces.
Governance & Control
Roles/ownership, SLA and KPI reporting, process harmonization across teams and providers.
Coordination & Change
Regular reviews, interface coordination, escalations, and change management incl. optimization consulting.

What makes our application management so special?

Centralized control. Clear responsibility. Stable operation.

We centrally manage your applications throughout their entire lifecycle. Proactive monitoring, incident management, and SLA-oriented support ensure stability and performance. Standardized processes for operation, updates, and interfaces reduce risks – dependencies, versions, and responsibilities remain transparently documented. This allows us to efficiently coordinate business units, IT, and service providers – precisely tailored to your processes and requirements.

Trust through experience

Development and operation of a cloud-based incentives platform on Azure – scalable, reliable, and fully supported by our application management.

Application management of a central SAP application – stable operation, continuous development, and close coordination with specialist departments.

Operation of a complex middleware and web platform for configurators – with a specialized team of around ten experts, 24/7 availability, and high performance for business-critical applications.

Development and operation of a workflow-supporting Power Platform application – agile development, AI-supported, and in use by over 2,000 employees.

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