CMDB Management

What new requirements and challenges arise for ITSM CMDB Management?

A CMDB is the central data repository for ITSM – but in practice, it’s often incomplete or outdated. Maintaining it in-house results in high maintenance costs, knowledge becomes dependent on individuals, and complexity increases with cloud, hybrid, and external providers.

Without automation and clear governance, the CMDB becomes an unreliable data source – with less transparency, increased operational risks, and weaker decision-making, especially in managed services and outsourcing contexts.

Key challenges and how we solve them

Unreliable CMDB data

CMDB Managed Service with clear ownership and automated maintenance

High manual effort

Discovery & import automation for scalable data quality

Governance gaps in outsourcing

Uniform standards, roles, and rules across all providers

CMDB without impact

Active integration into Incident/Change/Problem and service management (Managed Services)

What we do

We deliver CMDB management as a managed service on our central ServiceNow ITSM platform. This makes the CMDB a reliable, up-to-date data foundation for services, providers, and processes – standardized, automated, and with clear governance, without additional complexity.

Detailed scope of services

Platform and Model

Central ServiceNow CMDB with CI classes and dependencies

Automation and Quality

Discovery and imports with regular quality checks for up-to-date, consistent data

Governance and Audit

Clear roles, maintenance rules, and controls – audit-ready

Operation and Expansion

Flexible in in-house operation, partial outsourcing, or hybrid – with fast onboarding of new services and providers as well as continuous model maintenance

What makes our CMDB Management so special?

For us, CMDB management is about governance, not just data maintenance: transparent services, dependencies, and responsibilities – a robust foundation for managed services and outsourcing.

Standards first, enhanced with updates and built-in governance – including clear roles, rules, and controls. The result: reliable data that accelerates ITSM processes instead of slowing them down.

We currently manage over 40,000 customer assets.

Trust through experience

Automated import of infrastructure and client assets – e.g., via Intune and Lansweeper.
Extraction and evaluation of software usage for greater transparency and targeted optimization.

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