Modern IT infrastructures are complex
With dependencies that are virtually impossible to manage in a single monitoring tool. Often, vendor-specific or highly specialized tools are used in parallel. To reliably monitor business services, correctly classify criticality, resolve issues more quickly, and deliver robust SLA reporting, a central overview is essential.
Monitoring: typical pitfalls – and how we solve them
- Tool silos instead of a holistic view: Standardized APIs/connectors – seamless integration with ITSM, cloud, security, and vendor tools.
- Complex operation, low acceptance: Role-based views, clear standards, self-service-ready interfaces.
- SLA difficult to verify: Auditable SLA/availability reports including breach analysis, trends, and corrective actions.
- Missing checks for core systems (M365, SAP, cloud): Best-practice templates plus custom checks/plugins for critical services.
- Manual maintenance of hosts/services: Automated discovery/imports (CMDB, inventory, cloud APIs) including consistency rules.
- Unclear access in multi-tenant setups: Multi-tenant RBAC with clear responsibilities and visibility.
- Insufficient depth without an agent: Dedicated agent for in-depth telemetry – centralized Rollout, Lifecycle, and Updates.
- Insecure data paths: Encryption, hardening, certificate/key management, and defined permissions.
- Alert fatigue: AI-powered prioritization, noise reduction, and intelligent alert routing.
- No business view: Service maps/dependencies with impact views from technical to business service.
- Cluttered dashboards: Customizable, shareable, and target-group oriented (Ops/Management/Customer) – consistent KPI standards.
What we do?
We advise, implement, and operate openITCOCKPIT for you. For individual requirements, we provide custom development and support. By integrating it into your existing environment, we significantly increase the efficiency of your IT monitoring.
Detailed scope of services
What makes our openITCOCKPIT so special?
Direct from the manufacturer: Flexibility no reseller can offer
As the manufacturer, we can flexibly address individual requirements and implement tailored customizations. openITCOCKPIT is seamlessly integrated into our managed service portfolio. With extensive project experience – including with international and renowned clients – we enable easy migration from existing monitoring systems and deliver a solution characterized by outstanding cost-effectiveness.
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