TK/UC

Outdated on-premises telephony is expensive, often insecure, and creates unnecessary dependencies.

Furthermore, seamless integration with Microsoft Teams is often lacking – communication runs in silos, employees resort to private messaging apps, and thus risk data protection and compliance violations.

Operationally, this costs time and quality: call content doesn’t end up in the CRM, calls are forwarded multiple times – and without an overview of availability and call history, managing service quality remains difficult.

When telephony becomes a risk

Outdated on-premises telephony is expensive, often insecure, and creates unnecessary dependencies. Without seamless Teams integration, communication silos emerge – employees resort to private messaging apps and risk data privacy and compliance violations.

In practice, this impacts quality: call content doesn’t end up in the CRM, calls get transferred – and without transparency regarding availability and call history, service quality remains difficult to manage.

What we do?

We plan, implement, and operate secure telephony – at the customer’s site, in our data center, or in the European manufacturer’s cloud. We support you from process design to stable operation.

Detailed scope of services provided

Infrastructure

Cloud, hosted, on-premises, or hybrid – incl. Teams telephony: fail-safe, GDPR-compliant, protected against PBX hacking and toll fraud, scalable for new locations.

Process Integration

Telephony as a workflow component: integration with CRM and ITSM, structured routing – IVR, queues, and skill-based – as well as reporting on availability, SLAs, and utilization. Less shadow IT.

AI & Automation

Transcripts, summaries, as well as voicebots and IVR – less follow-up work, faster service.

Support

Dedicated contacts, proactive monitoring, rapid resolution, as well as training and performance tracking – without hotline frustration.

What makes our TK/UC so special?

Communication that fits your business – not the other way around.

We operate your communication platform regardless of location – wherever it makes strategic sense: on-premises, in your own data center, or in the EU cloud. We don’t think in terms of features, but in terms of processes: We optimize customer contact end-to-end – not just branch offices. Sovereignty is standard: EU data protection and technical autonomy are included by default. And because it doesn’t end with the project, we support you from rollout to ongoing operation – as a reliable partner at your side.

Trust through experience

Setup and operation of highly secure private cloud telephony in our data center – with audit-proof recording and NIS2-compliant design.

Implementation and support of a UC and contact center solution in on-premises operation – in virtualized environments, tailored to complex Citrix and thin client architectures.

Comprehensive implementation of a public cloud communication platform for upscale hospitality – incl. VoIP, UC, and seamless PMS integration to automate guest processes. An AI-based voicebot handles standard inquiries around the clock and significantly relieves the front office.

Planning, implementation, and long-term support of a highly available on-premises telephony solution under KRITIS requirements – incl. Equipping energy trading, comprehensive DECT infrastructure, and continuous on-site support.

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